You will be responsible for investigating complaints to identify root causes, proactively preventing recurrence while balancing financial realities and strategic goals
Job Summary
You will be responsible for investigating complaints to identify root causes, proactively preventing recurrence while balancing financial realities and strategic goals.
Set clear goals, monitor, coach & develop his/her teams, coordinate the team’s activities and monitor its performance based on quantitate and qualitative KPIs.
Award-winning work environment -certified #1 Top Employer in Greece, competitive pay, bonus & remuneration package, private health & medical insurance, and a hybrid way of working.
Matching Summary
You will be responsible for investigating complaints to identify root causes, proactively preventing recurrence while balancing financial realities and strategic goals.
Skills & Requirements
Must-have
Investigating complaints to identify root causes
Proactively preventing recurrence
Delivering superior customer service
Improving complaints-handling processes
Stakeholders' engagement & motivation skills
Nice-to-have
Customer Centric
Inspiring team environment
Open communication culture
Excellent team spirit
Key Requirements
Touchpoints experience
Solving Problems ability
Ability to prioritize and manage multiple tasks
Take initiative, being alerted, have a sense of urgency