Cx Ai & Automation Lead

Remote

Remote
Remote
Build and maintain ai agents
Experience with n8n make zapier retool
Design and work with apis webhooks mcp
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale

Job Summary

  • This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
  • You will own delivery end-to-end, bringing technical judgment and operational context to inform decisions and lead initiatives from scoping through to production.
  • The position requires someone who can translate between operational needs and technical constraints while deploying AI capabilities responsibly with human oversight.

Matching Summary

This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.

Skills & Requirements

Must-have

  • Build and maintain AI agents
  • Experience with n8n Make Zapier Retool
  • Design and work with APIs webhooks MCP
  • Strong programme management skills
  • Hands-on automation in CX context

Nice-to-have

  • Experience working in remote-first environment
  • Fluent English communication skills
  • Ability to evaluate when not to automate
  • Curious and ambitious team member

Key Requirements

  • Manager of one mindset
  • Technical confidence to debug code
  • Document what you build

Work Rights

Not specified

Tailored Resume

Cover Letter