Customer Service Representative

BMO

Ville De Quebec, Canada
Base: $34,750.00 - $47,250.00; bonus/equity: not s...
Deliver exceptional customer service
Identify customer needs
Provide financial advice
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests for banking services, including handling transactions and inquiries, while offering advice on digital and self-serve options.
  • Contributes to meeting branch business results and customer experience goals, while adhering to risk and compliance processes.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $47,250.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Deliver exceptional customer service
  • Identify customer needs
  • Provide financial advice
  • Handle banking transactions
  • Support digital banking options
  • Follow risk and compliance policies

Nice-to-have

  • Collaborative team player
  • Personalized customer experience
  • Proactive problem solver
  • Adaptable to changing schedules
  • Commitment to ethical conduct

Key Requirements

  • Post-secondary degree or certification desirable
  • Confident use of social media and digital tools
  • Basic knowledge of sales and business banking solutions
  • Strong interpersonal and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter