Customer Experience Advisor | S1 | Retail Banking |livingston Branch

Santander UK

Livingston, United Kingdom
Base: £25,000; bonus/equity: not specified; benefi...
Proven ability to deliver outstanding customer service
Effective communication with customers face-to-face
Ability to communicate effectively over telephony
The role involves acting as the first point of contact for customers in branch or over the phone while assisting with day-to-day transactions and queries

Job Summary

  • The role involves acting as the first point of contact for customers in branch or over the phone while assisting with day-to-day transactions and queries.
  • Santander is evolving into a technology-driven organization where employees are expected to challenge what's possible and drive a customer-centric transformation.
  • The position offers a starting salary of £25,000 plus an annual cash allowance, 8% pension contribution, and comprehensive wellbeing benefits.

Matching Summary

The role involves acting as the first point of contact for customers in branch or over the phone while assisting with day-to-day transactions and queries.

Salary

Base: £25,000; Bonus/Equity: Not specified; Benefits: £500 annual cash allowance; 8% pension; healthcare; share plans

Skills & Requirements

Must-have

  • Proven ability to deliver outstanding customer service
  • Effective communication with customers face-to-face
  • Ability to communicate effectively over telephony

Nice-to-have

  • Desire to go above-and-beyond for customers
  • Flexible can-do approach to work
  • Openness to broad range of activities

Key Requirements

  • Right to work in the UK required
  • Face-to-face or telephony background experience

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter