Senior Customer Experience/measurement &verification Manager

Johnson Controls OpenBlue

Hawthorne, United States
$133,000 - $199,900; not specified; competitive be...
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Customer experience management
Measurement & verification (m&v)
Performance engineering
** Johnson Controls is seeking a Senior Customer Experience/Measurement & Verification Manager to lead the Area Customer Experience team in Hawthorne, United States. The role involves managing project portfolios, team development, customer satisfaction, and ensuring adherence to organizational best practices. **

Job Summary

  • Under minimal direction, manages the capacity and staffing of the Area Customer Experience/Measurement & Verification (M&V) team and leads professional development, adherence to best business practices, and mentoring of Customer Performance Specialists.
  • Responsible for the development and performance engineering for the project portfolio within the Area, determining resource levels to attain schedule milestones and monitoring workforce levels.
  • Represents Johnson Controls, Inc. in professional and market related organizations on a Regional or National basis and leads process improvement initiatives for the broader Sustainable Infrastructure Business.

Matching Summary

Match Score: 75

** Johnson Controls is seeking a Senior Customer Experience/Measurement & Verification Manager to lead the Area Customer Experience team in Hawthorne, United States. The role involves managing project portfolios, team development, customer satisfaction, and ensuring adherence to organizational best practices. **

Salary

$133,000 - $199,900; Not specified; Competitive benefits package

Skills & Requirements

Must-have

  • Customer Experience Management
  • Measurement & Verification (M&V)
  • Performance Engineering
  • Portfolio Management
  • Team Leadership
  • Business Analysis Capabilities

Nice-to-have

  • Community Involvement
  • Industry Networking
  • Process Improvement Initiatives
  • Mentoring Other Managers

Key Requirements

  • 15+ years engineering building systems
  • Bachelor's degree in engineering
  • Formal report writing experience
  • Excellent oral and written communication
  • Solid working knowledge of common computer applications
  • Previous facility operations exposure
  • Proven leadership managing technical teams
  • Experience recruiting and developing people

Work Rights

Not specified

Tailored Resume

Cover Letter