Scaled Enterprise Customer Success Manager

Maintainx

Toronto, Canada
Competitive salary; meaningful equity opportunitie...
On-site
3+ years customer success experience
Engage c-suite and vp-level executives
Data analytics for risk and opportunity
MaintainX is the world's leading AI-powered maintenance and asset management platform serving over 13,000 customers

Job Summary

  • MaintainX is the world's leading AI-powered maintenance and asset management platform serving over 13,000 customers.
  • The role involves managing a $2M portfolio across 200-400 small enterprise accounts while partnering with Account Directors.
  • Candidates will leverage customer health signals and usage data to proactively identify churn risks and growth opportunities.

Matching Summary

MaintainX is the world's leading AI-powered maintenance and asset management platform serving over 13,000 customers.

Salary

Competitive salary; Meaningful equity opportunities; Healthcare, dental, vision, 401(k)/RRSP, PTO

Skills & Requirements

Must-have

  • 3+ years Customer Success experience
  • Engage C-suite and VP-level executives
  • Data analytics for risk and opportunity
  • Experience with Gainsight or Salesforce
  • Manage large account portfolios

Nice-to-have

  • Industrial or operational environment exposure
  • Curiosity about automation and AI tools
  • Highly organized and process-driven mindset
  • Strong analytical problem-solving skills
  • Passion for building scalable programs

Key Requirements

  • 3+ years in Customer Success or Account Management
  • Experience with enterprise or complex accounts
  • Proficiency with CRM and automation systems

Work Rights

Not specified

Tailored Resume

Cover Letter