Base: $60,500.00 - $96,500.00; bonus/equity: not s...
Direct supervision of contact center team
Performance management and coaching
Customer transaction handling
The Contact Center Supervisor leads and coaches a team to ensure quality customer interactions and timely delivery of products
Job Summary
The Contact Center Supervisor leads and coaches a team to ensure quality customer interactions and timely delivery of products.
This role is accountable for the direct supervision of work activities including selection, termination, performance appraisal, and professional development of subordinates.
The incumbent must effectively communicate with all internal and external stakeholders while driving engagement through daily coaching and training.
Matching Summary
The Contact Center Supervisor leads and coaches a team to ensure quality customer interactions and timely delivery of products.
Salary
Base: $60,500.00 - $96,500.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Direct supervision of contact center team
Performance management and coaching
Customer transaction handling
Associate scheduling and productivity monitoring
Conflict resolution for escalated issues
Nice-to-have
Self-motivated with ability to motivate others
Strong verbal and written communication skills
Experience in building high-performance teams
Ability to analyze operational statistics
Interdepartmental partnership capabilities
Key Requirements
Must be eighteen years of age or older
Must be legally permitted to work in the United States
1+ year of previous leadership experience preferred
High school diploma or GED required
Work Rights
Must be legally permitted to work in the United States