Customer Experience Supervisor

Suburban Ford of Romeo

Medford, OR, United States
Base: $50,000-75,000; bonus/equity: not specified;...
Customer resolution
Team leadership
Performance management
The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
  • This position will be responsible for reaching and maintaining exceptional Customer Resolution and managing the activities of Driveway Customer Satisfaction Agents.
  • We Offer Best-in-Class Industry Benefits including Medical, Dental, Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.

Matching Summary

The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits

Skills & Requirements

Must-have

  • Customer Resolution
  • Team Leadership
  • Performance Management
  • Process Optimization
  • CRM Data Integrity

Nice-to-have

  • Sense of Urgency
  • Strategic Thinking
  • Continuous Improvement
  • Client-Facing Skills
  • Team Collaboration

Key Requirements

  • 3-5+ years of Customer Service Leadership
  • High School diploma or Equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter