Senior Manager Customer Success Am 69/31

Zebra Technologies Corporation

Hybrid
Strong client relationship skills
Deep understanding of customer lifecycle
Proven upselling and cross-selling experience
Zebra Technologies is seeking a Senior Manager of Customer Success to enhance client relationships and drive customer satisfaction through strategic account management and team leadership. The ideal candidate will possess strong analytical skills, experience in customer success or account management, and a proven ability to drive revenue growth and retention

Job Summary

  • The role involves leading a team to drive customer adoption, retention, and revenue expansion while collaborating with Sales and Product teams.
  • Candidates must possess strong negotiation skills and the ability to identify business opportunities to meet KPIs for renewal and advocacy programs.
  • Zebra Technologies offers a flexible work environment including hybrid options, adaptable hours, and specific well-being initiatives like Summer Flex Fridays.

Matching Summary

Match Score: 85

Zebra Technologies is seeking a Senior Manager of Customer Success to enhance client relationships and drive customer satisfaction through strategic account management and team leadership. The ideal candidate will possess strong analytical skills, experience in customer success or account management, and a proven ability to drive revenue growth and retention.

Skills & Requirements

Must-have

  • Strong client relationship skills
  • Deep understanding of customer lifecycle
  • Proven upselling and cross-selling experience
  • Experience managing teams of 5 or more
  • Proficiency in CRM tools like Salesforce

Nice-to-have

  • Passion for revenue growth
  • Strategic thinking with consultative mindset
  • Ability to inspire others
  • Portuguese language proficiency
  • Retail or CPG industry background

Key Requirements

  • Bachelor's degree required
  • 5-10 years leading customer and sales facing organizations
  • Advanced or fluent English proficiency
  • Experience managing enterprise or strategic accounts

Work Rights

Not specified

Tailored Resume

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