Troubleshoot customer issues using standard processes
Document cases in crm or ticketing systems
Solera Holdings, LLC is seeking an Associate Technical Support Specialist to provide Tier 1 technical support for software, hardware, and mobile applications. The ideal candidate will have strong communication skills and a basic understanding of technical support processes, making this position suitable for recent graduates and early career professionals
Job Summary
The Associate Technical Support Specialist P1 provides Tier 1 technical support to internal and external customers across software, hardware, and mobile applications.
Responsibilities include troubleshooting moderate complexity issues, documenting actions in CRM systems, and escalating unresolved defects to Tier 2 support.
Recent graduates and early career candidates are encouraged to apply for this role requiring strong communication skills and technical aptitude.
Matching Summary
Match Score: 75
Solera Holdings, LLC is seeking an Associate Technical Support Specialist to provide Tier 1 technical support for software, hardware, and mobile applications. The ideal candidate will have strong communication skills and a basic understanding of technical support processes, making this position suitable for recent graduates and early career professionals.
Skills & Requirements
Must-have
Provide phone email and ticket-based support
Troubleshoot customer issues using standard processes
Document cases in CRM or ticketing systems
Nice-to-have
Strong written and verbal communication skills
Ability to manage multiple tasks in fast-paced environment
Detail oriented with sound judgment
Key Requirements
Bachelor's degree in Computer Science or related field preferred
1 to 2 years of experience in technical support or IT