Remote & Technical Support Specialist Lead H&am Dach

Philips UK

Hamburg, Germany
Fully remote
Remote service experience
Technical escalation management
Cost management
You will lead a team of approximately 10-15 employees, ensuring excellent operational execution and customer satisfaction

Job Summary

  • You will lead a team of approximately 10-15 employees, ensuring excellent operational execution and customer satisfaction.
  • Responsibilities include managing remote services performance, technical escalations, cost control, and continuous coaching of team members.
  • The role involves close collaboration with various stakeholders to ensure optimal service delivery and drive digital transformation in healthcare.

Matching Summary

You will lead a team of approximately 10-15 employees, ensuring excellent operational execution and customer satisfaction.

Skills & Requirements

Must-have

  • Remote Service experience
  • Technical Escalation Management
  • Cost Management
  • Lean Tools application
  • Excel and Analytics Tools

Nice-to-have

  • Stakeholder Management
  • Team Motivation
  • Process Mindset
  • Digital Transformation

Key Requirements

  • Long-term experience in technical business
  • Employee leadership and motivation
  • Strong communication skills
  • Experience in transformation management
  • Well-founded LEAN knowledge
  • Strong analytical skills

Work Rights

Not specified

Tailored Resume

Cover Letter