Policy Review Advisor - Hybrid

Hastings Insurance Services Ltd

Leicester, United Kingdom
Base: £25,150; bonus/equity: up to 5% annual discr...
Hybrid
Investigate and validate insurance policies
Review and verify customer documents
Handle inbound and outbound communications
You will play a vital role as the first line of defence against fraud—safeguarding our customers and protecting our business

Job Summary

  • You will play a vital role as the first line of defence against fraud—safeguarding our customers and protecting our business.
  • The role offers a starting salary of £25,150 with tailored coaching and development tools to help you reach the level.
  • With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time.

Matching Summary

You will play a vital role as the first line of defence against fraud—safeguarding our customers and protecting our business.

Salary

Base: £25,150; Bonus/Equity: Up to 5% annual discretionary Bonus; Benefits: 25 days holiday, Pension match up to 10%, Life insurance, Discounted products, Discounts & cashback, Tech scheme, Cycle to work, Health assessments, Skin check, Refer a friend scheme

Skills & Requirements

Must-have

  • Investigate and validate insurance policies
  • Review and verify customer documents
  • Handle inbound and outbound communications
  • Meet service level agreements and KPIs
  • Analytical and data-driven mindset
  • Strong communication skills
  • Customer-focused experience

Nice-to-have

  • Basic motor insurance knowledge
  • GDPR compliance awareness
  • Risk profiling awareness
  • Methodical approach to risk assessment
  • Active listening and clear correspondence

Key Requirements

  • Demonstrable experience in fraud investigation
  • Experience in compliance with FCA regulations
  • Experience in complaint resolution
  • Experience in continuous personal development
  • Experience with Microsoft Office
  • Experience with new systems learning

Work Rights

Not specified

Tailored Resume

Cover Letter