Customer Success Associate (commercial Accounts)

Datadog

Sydney, Australia
On-site
Strategic customer relationships
Drive product adoption
Identify growth opportunities
Focus on long-term strategic relationships, driving adoption, and identifying growth opportunities for a high volume of Datadog customers to ensure successful product use and retention

Job Summary

  • Focus on long-term strategic relationships, driving adoption, and identifying growth opportunities for a high volume of Datadog customers to ensure successful product use and retention.
  • Manage customer requests including technical support escalations, billing questions, and documentation needs, while pivoting account management strategy based on diverse customer requirements.
  • Datadog offers best-in-breed onboarding, sales training, an inclusive culture with Community Guilds, mentorship programs, continuous professional development, and stock equity.

Matching Summary

Focus on long-term strategic relationships, driving adoption, and identifying growth opportunities for a high volume of Datadog customers to ensure successful product use and retention.

Skills & Requirements

Must-have

  • strategic customer relationships
  • drive product adoption
  • identify growth opportunities
  • manage sales cycle
  • technical support escalations
  • billing questions
  • documentation enablement requests

Nice-to-have

  • customer-minded
  • passion for building relationships
  • collaborative workplace culture
  • work-life harmony

Key Requirements

  • 1+ years of customer account facing experience
  • Negotiate contract terms
  • Overcome pricing objections

Work Rights

Not specified

Tailored Resume

Cover Letter