Quality Assurance Analyst

Accenture Australia

**
Microsoft excel proficiency
Microsoft powerpoint skills
Written and verbal communication
** Accenture Australia is seeking a Quality Assurance Analyst with 3 to 5 years of experience in operational audit and compliance. The role involves managing customer queries, resolving complaints, and ensuring quality control of processes within operations. **

Job Summary

  • The role involves managing customer queries, handling escalations, and resolving complaints within defined SLAs.
  • Responsibilities include auditing functional processes to mitigate risks related to anti-corruption, BCM, and infosec policies.
  • Candidates must be able to analyze lower-complexity problems while working as an individual contributor within a team.

Matching Summary

Match Score: 75

** Accenture Australia is seeking a Quality Assurance Analyst with 3 to 5 years of experience in operational audit and compliance. The role involves managing customer queries, resolving complaints, and ensuring quality control of processes within operations. **

Skills & Requirements

Must-have

  • Microsoft Excel proficiency
  • Microsoft PowerPoint skills
  • Written and verbal communication
  • Ability to work in rotational shifts
  • Team collaboration skills

Nice-to-have

  • Adaptable and flexible mindset
  • Agility for quick learning
  • Commitment to quality standards
  • Proficiency in Quality Auditing
  • Experience with Quality Management

Key Requirements

  • 3 to 5 years of experience
  • Any Graduation degree required

Work Rights

Not specified

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