This role involves architecting the guest experience transformation as the property transitions to a Tapestry by Hilton lifestyle brand in 2027
Job Summary
This role involves architecting the guest experience transformation as the property transitions to a Tapestry by Hilton lifestyle brand in 2027.
The successful candidate will lead a high-performing Front Office, Concierge, and Bell Services team to deliver intuitive, personal service.
Pyramid Global Hospitality offers comprehensive benefits including health insurance, retirement plans with match, paid time off, and employee rates on hotel stays.
Matching Summary
This role involves architecting the guest experience transformation as the property transitions to a Tapestry by Hilton lifestyle brand in 2027.
Salary
Base: $95,000 - $115,000; Bonus/Equity: Enticing bonus programs mentioned; Benefits: Comprehensive health insurance, 401k with match, paid time off, wellness programs
Skills & Requirements
Must-have
3 to 5 years Front Office management
2+ years supervisory or director role
P&L accountability and budget management
Guest satisfaction score improvement
Property management system proficiency
Nice-to-have
Lifestyle or boutique hotel experience
Brand transformation leadership
Passion for design and culture
Mobile check-in and AI technology knowledge
Bilingual or multilingual proficiency
Key Requirements
3-5 years progressive Front Office management
2+ years in supervisory or director-level role
Experience leading teams through brand transitions