Customer Success Account Manager- Maple Grove Mn

Jobs Ups

Maple Grove, MN, US
$61,620.00pyear to $107,880.00pyear; not specified...
Not specified
Manage high volume of smaller customers
Driving customer satisfaction and retention
Leveraging dashboards and reporting
The Customer Success Account Manager position at UPS in Maple Grove, MN, focuses on managing a high volume of smaller customer accounts to drive satisfaction and retention. Candidates should have 0-4 years of experience in customer success or related roles, with strong organizational and communication skills, and a data-driven mindset

Job Summary

  • The Signature Customer Success Manager (CSM) will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention at scale.
  • Key responsibilities include issue management, value creation through proactive engagement and identifying upsell opportunities, and territory management of a large portfolio of lower-tier accounts.
  • UPS offers a comprehensive benefits package including medical, dental, vision, retirement programs, and paid time off.

Matching Summary

Match Score: 75

The Customer Success Account Manager position at UPS in Maple Grove, MN, focuses on managing a high volume of smaller customer accounts to drive satisfaction and retention. Candidates should have 0-4 years of experience in customer success or related roles, with strong organizational and communication skills, and a data-driven mindset.

Salary

$61,620.00/year to $107,880.00/year; Not specified; Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Skills & Requirements

Must-have

  • manage high volume of smaller customers
  • driving customer satisfaction and retention
  • leveraging dashboards and reporting
  • managing multiple customers efficiently
  • value-driven guidance
  • consistent engagement
  • customer loyalty and growth

Nice-to-have

  • innovative possibilities
  • rewarding culture
  • talented teams
  • lead yourself or teams

Key Requirements

  • 0-4 years in customer success, support, or related customer-facing roles
  • SMB account management experience
  • Can manage multiple customer engagements
  • Data driven mindset
  • Excellent written communication skills
  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.

Work Rights

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.

Tailored Resume

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