Lead Digital Operations Support Analyst

Caterpillar Inc.

Peoria, IL, US
$128,470.00 - $208,770.00; not specified; not spec...
Onsite
Digital product support
Troubleshooting effectiveness
Issue analysis and communication
As a Lead Digital Operations Support Analyst, you will provide high-impact support and problem resolution for specific digital products—helping customers successfully adopt new capabilities, navigate upgrades, and resolve technical issues quickly and professionally

Job Summary

  • As a Lead Digital Operations Support Analyst, you will provide high-impact support and problem resolution for specific digital products—helping customers successfully adopt new capabilities, navigate upgrades, and resolve technical issues quickly and professionally.
  • You will work across teams to strengthen customer support standards, elevate troubleshooting effectiveness, and improve product reliability through structured issue analysis and clear communication.
  • This is a summary list of benefits: Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement.

Matching Summary

As a Lead Digital Operations Support Analyst, you will provide high-impact support and problem resolution for specific digital products—helping customers successfully adopt new capabilities, navigate upgrades, and resolve technical issues quickly and professionally.

Salary

$128,470.00 - $208,770.00; Not specified; Not specified

Skills & Requirements

Must-have

  • Digital product support
  • Troubleshooting effectiveness
  • Issue analysis and communication
  • Customer training and support
  • Process implementation assistance

Nice-to-have

  • Building stronger communities
  • Making progress and innovation happen
  • Caring for each other
  • Problem solvers and future world builders

Key Requirements

  • Bachelor's degree
  • End-to-end order process experience
  • SAP system knowledge
  • Equipment Processing Center (EPC) process flows
  • Business systems and cross-functional integration
  • Caterpillar's order management workflows
  • Dealer network operations

Work Rights

Not specified

Tailored Resume

Cover Letter