Senior Crm Functional Analyst

Cubic Corporation

Hybrid
Microsoft dynamics 365 crm expertise
Client-facing subject matter expert
Requirements gathering and documentation
Cubic Corporation is seeking a Senior CRM Functional Analyst with expertise in Microsoft Dynamics 365 CRM to serve as a primary liaison between clients and internal teams. The role involves requirements gathering, analysis, and ensuring the functionality of CRM solutions while fostering strong relationships with stakeholders

Job Summary

  • Serves as a lead Microsoft Dynamics 365 CRM analyst and primary liaison, working closely with colleagues from Operations, Engineering, and Test Teams while acting as a client-facing subject matter expert for MSD CRM solutions.
  • Facilitates client workshops, discovery sessions, and requirements-gathering meetings to define and align business needs, and translates them into clear functional requirements for engineering.
  • Identifies opportunities to streamline processes, improve user experience, and enhance system performance, while supporting configurations for multiple program environments.

Matching Summary

Match Score: 85

Cubic Corporation is seeking a Senior CRM Functional Analyst with expertise in Microsoft Dynamics 365 CRM to serve as a primary liaison between clients and internal teams. The role involves requirements gathering, analysis, and ensuring the functionality of CRM solutions while fostering strong relationships with stakeholders.

Skills & Requirements

Must-have

  • Microsoft Dynamics 365 CRM expertise
  • Client-facing subject matter expert
  • Requirements gathering and documentation
  • Business process mapping and optimization
  • Defect triage and resolution
  • Cross-functional team collaboration

Nice-to-have

  • Strategic guidance and best practices
  • Proactive insights and recommendations
  • Call center or contact center experience
  • Methodical and structured approach
  • Ability to work autonomously

Key Requirements

  • Five (5)+ years of CRM, business analysis, or technical analyst experience
  • Microsoft Dynamics (MSD/D365) experience preferred
  • Strong customer-facing experience required
  • Four-year college degree or equivalent
  • Ability to work US hours

Work Rights

Not specified

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