Sr Consumer Affairs Specialist Ii (pst)

Liberty Mutual Group

Plano, TX, US
Base: $75,000 - $140,000pyear; typical starting: $...
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Managing regulatory complaints
Complex compliance research
Insurance practices knowledge
** Liberty Mutual Group is seeking a Sr. Consumer Affairs Specialist II to manage and respond to regulatory complaints, perform compliance research, and analyze risks. The role requires a strong background in insurance practices, excellent analytical and communication skills, and the ability to handle complex complaints independently. **

Job Summary

  • The role involves independently analyzing and resolving complex regulatory complaints across all lines of business nationwide.
  • Candidates will act as an expert mentor for complaint handlers and support the Presidential Service Team in preserving company reputation.
  • Responsibilities include handling sensitive situations involving potential litigation, fraud, or media exposure while ensuring regulatory compliance.

Matching Summary

Match Score: 75

** Liberty Mutual Group is seeking a Sr. Consumer Affairs Specialist II to manage and respond to regulatory complaints, perform compliance research, and analyze risks. The role requires a strong background in insurance practices, excellent analytical and communication skills, and the ability to handle complex complaints independently. **

Salary

Base: $75,000 - $140,000/year; Typical Starting: $86,800 - $112,500; Bonus: Referral bonus eligible

Skills & Requirements

Must-have

  • Managing regulatory complaints
  • Complex compliance research
  • Insurance practices knowledge
  • Independent problem solving
  • State-specific regulatory guidelines

Nice-to-have

  • Mentoring complaint handlers
  • Process improvement expertise
  • Social media management tools
  • Cross-functional stakeholder collaboration

Key Requirements

  • Bachelor's degree required
  • 5-10 years functional expertise
  • 36 months in Sr Customer Advocate role
  • Adjusters license required
  • Advanced analytical skills

Work Rights

Not specified

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