Customer Service - German

Concentrix

Izmir, Turkey
**
German language proficiency required
Inbound and outbound call handling
Strong computer navigation skills
** Concentrix is seeking a Customer Service Advisor fluent in German to provide customer support through various channels, ensuring service quality and problem resolution. The role emphasizes strong communication, attention to detail, and the ability to work in a fast-paced environment. **

Job Summary

  • The Advisor I position interfaces with customers via inbound calls, outbound calls, or the Internet depending upon client requirements.
  • Employees must ensure service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing resolutions.
  • Candidates are expected to maintain a pleasant professional tone, demonstrate empathy, and adapt quickly to changes in a fast-paced environment.

Matching Summary

Match Score: 75

** Concentrix is seeking a Customer Service Advisor fluent in German to provide customer support through various channels, ensuring service quality and problem resolution. The role emphasizes strong communication, attention to detail, and the ability to work in a fast-paced environment. **

Skills & Requirements

Must-have

  • German language proficiency required
  • Inbound and outbound call handling
  • Strong computer navigation skills
  • Ability to work rotating shifts
  • Fast-paced high production environment

Nice-to-have

  • Demonstrate empathy with customers
  • Build rapport with clients
  • Multi-tasking and flexibility
  • Team collaboration skills
  • Patience in customer contact

Key Requirements

  • High school diploma preferred
  • Three to six months relevant experience preferred
  • Minimum two years college education for Philippines location
  • German language fluency required

Work Rights

Not specified

Tailored Resume

Cover Letter