Customer Service Officer

The Apex Group

Wollongong, Australia
Competitive remuneration commensurate with skills ...
Detailed technical knowledge of superannuation fund administration
Thorough knowledge of complex defined benefit scheme rules
Ability to comprehend extensive scheme knowledge
This role involves providing accurate information to customers in accordance with governing legislation and policies

Job Summary

  • This role involves providing accurate information to customers in accordance with governing legislation and policies.
  • The successful candidate must grasp, retain, and package key information to ensure positive outcomes for members.
  • Employees will work collaboratively within a team environment to contribute to the overall effectiveness and efficiency of the department.

Matching Summary

This role involves providing accurate information to customers in accordance with governing legislation and policies.

Salary

Competitive remuneration commensurate with skills and experience; Not specified; Covered by enterprise agreement

Skills & Requirements

Must-have

  • Detailed technical knowledge of superannuation fund administration
  • Thorough knowledge of complex Defined Benefit scheme rules
  • Ability to comprehend extensive scheme knowledge

Nice-to-have

  • Previous experience in insurance or superannuation industry
  • Resilient by nature with coping methods for confrontations
  • Mental agility for quick planned approaches

Key Requirements

  • Regulatory Guide (RG) 146 certification mandatory or aptitude to complete
  • Maintenance of SuperCPD points once RG146 accredited
  • Understanding of relevant superannuation schemes administered by Apex

Work Rights

Not specified

Tailored Resume

Cover Letter