Manager Of Customer Relations And Credit & Collections
Fontaine Modification Company
Houston, TX, United States
Hybrid
Customer service management
Collections management
Team leadership and development
Lead the activities of the customer service and collections team to maintain and enhance customer relationships and meet organizational and operational objectives
Job Summary
Lead the activities of the customer service and collections team to maintain and enhance customer relationships and meet organizational and operational objectives.
Manage, coach, and develop customer service and collections employees, defining roles and responsibilities to enhance customer relationships and support the sales team.
Liaise with building management for security access, holidays, closings, manage office communications, vendor contracts, P-Card/Invoice processing, and coordinate office events.
Matching Summary
Lead the activities of the customer service and collections team to maintain and enhance customer relationships and meet organizational and operational objectives.
Skills & Requirements
Must-have
Customer service management
Collections management
Team leadership and development
Process improvement
KPI management
Office general management
Nice-to-have
Continuous improvement and innovation
Detail oriented
System savvy
Strong desire to learn
Cross-functional collaboration
Key Requirements
10+ years of experience in Supply Chain and Logistic industries