GE HealthCare is seeking a Service Delivery Leader for Southern Africa who will drive customer satisfaction and operational excellence through effective resource coordination. The ideal candidate should possess a Bachelor's degree and experience in operational or program management, preferably within the healthcare sector
Job Summary
Responsible for driving customer satisfaction, problem resolution, operation excellence through the coordination of resources and efforts among, and between, multiple GE and internal/external customer project teams.
Working with the Channel Partners to set up sustainable service delivery structures, resourcing and capacity building to provide corresponding service to indirect customers.
Driving the digitalization of service delivery processes to customer through MyGEHealthCare Experience.
Matching Summary
Match Score: 85
GE HealthCare is seeking a Service Delivery Leader for Southern Africa who will drive customer satisfaction and operational excellence through effective resource coordination. The ideal candidate should possess a Bachelor's degree and experience in operational or program management, preferably within the healthcare sector.
Skills & Requirements
Must-have
driving customer satisfaction
operational excellence
customer business goals
sustainable service delivery structures
continuous improvement projects
productivity initiatives
local spare part strategy
digitalization of service delivery
Nice-to-have
unyielding integrity
career opportunities
collaboration and support
Key Requirements
Bachelor's Degree
Operational or Program Management Experience
Service, technology or operations experience
Strong analytical and quantitative skills
Experience on statistical and/or data management tools
Excellent verbal, written, and communication skills
Demonstrated ability to motivate others
Change agent with strong credibility
Customer-focused
Proficient in soft skills
Proven leadership and effective decision-making
Ability to monitor critical path elements
Ability to make executive level presentations
Experience in leading multicultural and remote teams