Poh Consumer Support Specialist (french)

Procter & Gamble (P&G)

San José, Costa Rica
French language proficiency
English language proficiency
Phone-based customer support
This role provides end-to-end customer support including order placement, customer master data maintenance, and resolution of inquiries through ProShop Help Desk tickets

Job Summary

  • This role provides end-to-end customer support including order placement, customer master data maintenance, and resolution of inquiries through ProShop Help Desk tickets.
  • The position partners closely with P&G Customers, POH IT, and Sales, and supports stewardship activities by monitoring and reporting issues that may impact POH AR processes and critical cash flow.
  • We offer you to work and be part of a dynamic and supportive environment We promote agility and work/life balance for employees, we value every individual and support initiatives, promoting.

Matching Summary

This role provides end-to-end customer support including order placement, customer master data maintenance, and resolution of inquiries through ProShop Help Desk tickets.

Skills & Requirements

Must-have

  • French language proficiency
  • English language proficiency
  • Phone-based customer support
  • Order management workflows
  • Customer account maintenance
  • ProShop Help Desk tickets

Nice-to-have

  • Agile and supportive environment
  • Work-life balance focus
  • Continuous mentorship and training
  • Dynamic and supportive team

Key Requirements

  • Proficient level French
  • C1 level English
  • Customer Service experience
  • Order management exposure
  • Ticket workflow experience
  • Attention to detail
  • Ability to follow business rules

Work Rights

Not specified

Tailored Resume

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