Claims Supervisor

TheCignaGroup LLC

Kuala Lumpur, Malaysia
On-site
Accurate and timely claims adjudication
Technical oversight and quality governance
People leadership and coaching
The Claims Supervisor position at The Cigna Group in Kuala Lumpur requires an experienced leader to oversee health and benefits claims processing, ensuring compliance and quality while driving continuous improvement. The role emphasizes people leadership, data-driven decision-making, and operational excellence

Job Summary

  • The Claims Supervisor is accountable for the accurate, timely, and compliant adjudication of health and benefits claims in line with contractual benefits, regulatory requirements, and company policies.
  • The role provides day‑to‑day people leadership, technical oversight, and quality governance to ensure consistent delivery against key performance indicators (KPIs), including turnaround time (TAT), accuracy, service level agreements (SLAs), and performance guarantees.
  • The Supervisor plays a critical role in strengthening service quality, mitigating operational and financial risk, and driving continuous improvement.

Matching Summary

Match Score: 85

The Claims Supervisor position at The Cigna Group in Kuala Lumpur requires an experienced leader to oversee health and benefits claims processing, ensuring compliance and quality while driving continuous improvement. The role emphasizes people leadership, data-driven decision-making, and operational excellence.

Skills & Requirements

Must-have

  • accurate and timely claims adjudication
  • technical oversight and quality governance
  • people leadership and coaching
  • performance management and KPI monitoring
  • risk identification and mitigation

Nice-to-have

  • foster positive team culture
  • drive continuous improvement
  • strengthen service quality

Key Requirements

  • 5-7 years medical claims processing experience
  • 3+ years supervisory experience
  • Strong knowledge of health insurance
  • Proficiency in Microsoft Office

Work Rights

Not specified

Tailored Resume

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