Job Summary

• The operations transformation subject matter expert provides deep functional expertise in new business, policy servicing and claim to drive the design and implementation of operations transformation initiatives.
• The role partners closely with operations functional leads, IT, project management to improve operations efficiency and customer experience that are aligned with our business strategy.
• FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers.

Matching Summary

Skills & Requirements

Key Requirements

• Degree holder
• At least 8 years experience in life insurance
• Strong knowledge of operations processes
• Experience in operational transformation
• Experience in process re-engineering

Work Rights