Satair - Customer Resolution Specialist - Airbus Channel, Apac

Airbus

APAC
Material order processing
Customer satisfaction
Invoice discrepancy handling
Responsible for the order processing, administration and management of Material orders received from Airbus customers (airlines, maintenance and repair organizations (MROs) and other customers/suppliers)

Job Summary

  • Responsible for the order processing, administration and management of Material orders received from Airbus customers (airlines, maintenance and repair organizations (MROs) and other customers/suppliers).
  • Build and maintain strong customer satisfaction with quick response times as well as honest and qualified responses to all customer requests and inquiries.
  • Proactively update customers on status of enquiries and deliveries.

Matching Summary

Responsible for the order processing, administration and management of Material orders received from Airbus customers (airlines, maintenance and repair organizations (MROs) and other customers/suppliers).

Skills & Requirements

Must-have

  • Material order processing
  • Customer satisfaction
  • Invoice discrepancy handling
  • MS Office applications
  • Proactive customer communication

Nice-to-have

  • Team player
  • Self-motivated
  • Positive attitude
  • Desire to achieve results
  • Creative solutions to issues

Key Requirements

  • 2 or more years of customer service experience
  • Diploma
  • Basic shipping knowledge
  • Lotus Notes tools and SAP knowledge advantageous

Work Rights

Not specified

Tailored Resume

Cover Letter