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Rockwall Kia is seeking a Service Advisor to act as a vital communication link between customers and technicians, ensuring excellent customer service while managing automotive service requests. The role requires prior experience in automotive service advising or as a technician, along with a basic understanding of vehicle mechanics.
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Job Summary
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.
Matching Summary
Match Score: 75
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Rockwall Kia is seeking a Service Advisor to act as a vital communication link between customers and technicians, ensuring excellent customer service while managing automotive service requests. The role requires prior experience in automotive service advising or as a technician, along with a basic understanding of vehicle mechanics.
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Skills & Requirements
Must-have
customer service
vehicle inspection
repair orders
warranty administration
Nice-to-have
team player
exemplary customer service
Key Requirements
Previous Service Advisor experience preferred
Prior experience as an automotive technician a plus
Basic mechanical understanding of an automobile
Acceptable driving record and a valid driver's license