Four Seasons Hotel in Bangkok is seeking an F&B Guest Relations Manager who embodies a passion for excellence and strong interpersonal skills. The ideal candidate should have experience in the luxury hospitality sector and be fluent in both Thai and English
Job Summary
The F&B Guest Relations Manager plans, organizes, controls and directs the Guest journey throughout the Department, ensuring guest satisfaction.
Responsibilities include supporting Restaurant Managers, coordinating VIP requests, assisting guests with queries, and professionally collecting guest information.
Candidates must have a firm knowledge of the local market and effective communication skills in both speaking and writing English and Thai.
Matching Summary
Match Score: 85
Four Seasons Hotel in Bangkok is seeking an F&B Guest Relations Manager who embodies a passion for excellence and strong interpersonal skills. The ideal candidate should have experience in the luxury hospitality sector and be fluent in both Thai and English.
Skills & Requirements
Must-have
Guest journey planning and organization
Handling VIP and special requests
Collecting guest preferences and conditions
Responding to inquiries and making reservations
Operating computer systems and F&B systems
Nice-to-have
Passion for excellence and enthusiasm
Positive attitude and team approach
Proactively anticipate guest needs
Energetic and professional approach
Key Requirements
1-2 years previous experience as Assistant Outlet Manager
College education or equivalent experience
Previous luxury hotel experience is an advantage
Knowledge of food & beverage service, cost control, labor control
Reading, writing and oral proficiency in English
Fluency in Thai and working proficiency in English