Product Manager – Scams (complaints & Resolution)

onesearch.direct

Not specified
Product manager experience
Scams or complaints journey
Customer-first mindset
The position of Product Manager – Scams at onesearch.direct involves improving scam complaint processes and operational outcomes in the financial services sector. The role requires collaboration with various stakeholders to enhance customer experiences while ensuring compliance with regulatory frameworks

Job Summary

  • You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape.
  • We are dedicated to providing the best service in the moments that matter.
  • We’re keen to support you with the next step in your career.

Matching Summary

Match Score: 85

The position of Product Manager – Scams at onesearch.direct involves improving scam complaint processes and operational outcomes in the financial services sector. The role requires collaboration with various stakeholders to enhance customer experiences while ensuring compliance with regulatory frameworks.

Skills & Requirements

Must-have

  • Product Manager experience
  • Scams or complaints journey
  • Customer-first mindset
  • Risk lens
  • Data analysis and insights
  • Stakeholder collaboration

Nice-to-have

  • Financial services experience
  • Continuous discovery practice
  • Problem framing and hypothesis testing
  • Cross-functional team leadership

Key Requirements

  • Product Manager experience
  • Experience in scams or complaints
  • Tertiary qualification in business

Work Rights

Not specified

Tailored Resume

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