Customer Success Manager

Swiftskuinc

Ahmedabad, India
On-site
Manage customer accounts and build relationships
Run regular customer check-ins and reviews
Guide customers to first value milestone
SwiftSku is a Y Combinator backed early stage startup focused on helping small family convenience stores thrive with their mobile app and Point of Sale system

Job Summary

  • SwiftSku is a Y Combinator backed early stage startup focused on helping small family convenience stores thrive with their mobile app and Point of Sale system.
  • The role involves managing customer accounts, ensuring engagement and value realization, identifying upsell opportunities, and preventing churn.
  • This position requires strong communication skills in English, Gujarati, and Hindi, along with high mental fortitude and problem-solving abilities.

Matching Summary

SwiftSku is a Y Combinator backed early stage startup focused on helping small family convenience stores thrive with their mobile app and Point of Sale system.

Skills & Requirements

Must-have

  • Manage customer accounts and build relationships
  • Run regular customer check-ins and reviews
  • Guide customers to first value milestone
  • Prevent downgrades or churn
  • Share customer insights with product/leadership
  • Maintain excellent documentation and follow-ups

Nice-to-have

  • Missionaries who want to make a real difference
  • High ownership on behalf of customers
  • Bring innovation to convenience store owners
  • Smart, coachable, and motivated by success
  • High mental fortitude to deal with change
  • World class listener

Key Requirements

  • 2 years of Account Management experience
  • Excellent verbal and written English
  • Verbally fluent in Gujarati and Hindi
  • Eager to learn and highly coachable
  • Strong problem-solver
  • Tech savvy and good at learning new tools

Work Rights

Not specified

Tailored Resume

Cover Letter