Base: $159,000 - $190,000; bonus/equity: included ...
Fully remote
It service delivery management
Managed services operations
Client relationship management
Responsible for managing the delivery of IT support and managed services for a confidential major enterprise client’s NYC Service Center
Job Summary
Responsible for managing the delivery of IT support and managed services for a confidential major enterprise client’s NYC Service Center.
Oversee the day-to-day operations of the dedicated onsite and remote SHI contractor team, ensuring efficient and effective IT service delivery for approximately 150 client employees.
SHI International Corp. has grown every year since 1989 and is a $16 billion global provider of IT solutions and services.
Matching Summary
Responsible for managing the delivery of IT support and managed services for a confidential major enterprise client’s NYC Service Center.
Salary
Base: $159,000 - $190,000; Bonus/Equity: included in range; Benefits: medical, vision, dental, 401K, flexible spending
Skills & Requirements
Must-have
IT Service Delivery Management
Managed Services Operations
Client Relationship Management
Technical Escalation Point
ITSM Best Practices Adherence
Service Level Agreement (SLA) Management
Nice-to-have
Operational Excellence Culture
Customer Satisfaction Focus
Continuous Improvement Initiatives
Adaptability to Change
Business Acumen
Key Requirements
Proven leadership experience in IT service support
Strong technical background in IT infrastructure
Deep understanding of IT service management principles
Experience managing contractors or vendor-based support teams
Completed Bachelor’s Degree or relevant experience