Carrier is seeking an Assistant Technician for Customer Service to facilitate effective communication and administrative tasks related to field service delivery. The role requires experience with SAP and Salesforce, with a focus on logistics and customer coordination
Job Summary
This role involves leading end-to-end field service delivery processes including technician dispatching and logistics coordination.
The position requires managing administrative tasks such as time sheet approvals, subcontractor arrangements, and safety documentation.
Candidates must possess strong analytical skills to resolve design-related problems while handling over 80% of back-office duties.
Matching Summary
Match Score: 75
Carrier is seeking an Assistant Technician for Customer Service to facilitate effective communication and administrative tasks related to field service delivery. The role requires experience with SAP and Salesforce, with a focus on logistics and customer coordination.
Skills & Requirements
Must-have
SAP software proficiency required
Salesforce and ServiceMax experience needed
Work order dispatching and closure management
Vendor purchase order processing
Customer service report generation for invoicing
Nice-to-have
Basic HVAC industry experience advantageous
Strong team player attributes preferred
Willingness to work in office environment
Key Requirements
Experience with SAP, Salesforce, and related software
Minimum experience in field service or administrative roles
Ability to work effectively in an office environment