Flip provides Voice AI solutions for hundreds of brands in retail and healthcare, handling millions of customer phone calls monthly
Job Summary
Flip provides Voice AI solutions for hundreds of brands in retail and healthcare, handling millions of customer phone calls monthly.
The Product Manager will own defined areas of Flip's product end-to-end, shaping solutions and driving execution across core voice experiences and automation capabilities.
This role sits at the intersection of product, AI systems, customer experience, and business outcomes, focusing on measurable results and real-world impact.
Matching Summary
Flip provides Voice AI solutions for hundreds of brands in retail and healthcare, handling millions of customer phone calls monthly.
Skills & Requirements
Must-have
Own product areas end to end
Define product direction and solutions
Drive execution across core voice experiences
Automate complex customer calls
Design AI behavior in conversations
Build systems combining voice, AI, APIs
Nice-to-have
Go all-in and ride the roller coaster
Have a great Flippin time
Strong intuition for systems and APIs
Comfortable meeting with customers
Key Requirements
Product experience with system behavior focus
Outcome-oriented thinking
Experience with products combining software, data, and AI