Service Desk Specialist Iii

Astreya GmbH

Chicago, IL, United States
Base: $30.12 - $50.19 usd (hourly); bonus/equity: ...
Fully remote
Troubleshoot complex technical problems
Resolve hardware and software issues
Provide excellent customer service
Provide on-site and remote technical support for internal end-user software, hardware, and connectivity

Job Summary

  • Provide on-site and remote technical support for internal end-user software, hardware, and connectivity.
  • Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via multiple support channels.
  • Astreya offers comprehensive benefits including medical, dental, vision, and professional development opportunities.

Matching Summary

Provide on-site and remote technical support for internal end-user software, hardware, and connectivity.

Salary

Base: $30.12 - $50.19 USD (Hourly); Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Troubleshoot complex technical problems
  • Resolve hardware and software issues
  • Provide excellent customer service
  • Collaborate with distributed team members
  • Advanced knowledge of operating systems
  • Working knowledge of Active Directory

Nice-to-have

  • Experience in financial services industry
  • Driven and self-directed professional
  • Act as end user's advocate

Key Requirements

  • 5-7+ years of relevant technical support experience
  • Advanced knowledge of Windows, macOS, Linux, iOS, Android
  • Working knowledge of networking and information security
  • Working knowledge of Active Directory, Azure, Intune, DNS, DHCP
  • Working knowledge of messaging, telecommunication, and collaboration tools

Work Rights

Not specified

Tailored Resume

Cover Letter