Bilingual Screening & Applications Specialist - Sandy Springs, Ga
Cortland
Sandy Springs, GA, United States
On-site
Review and process rental applications accurately
Collect and verify applicant documentation
Respond to calls emails and chat inquiries
Cortland is seeking a Bilingual Screening & Applications Specialist for their Sandy Springs, GA location. The role involves guiding prospective residents through the application process, ensuring a positive customer experience while maintaining compliance with company policies
Job Summary
This role serves as the primary point of contact for prospective residents guiding them from application submission through move-in.
The specialist is responsible for reviewing applications, verifying documentation, and ensuring compliance with company policies and regulatory requirements.
Cortland seeks a high-performing individual who can excel in a fast-paced environment while delivering a positive applicant experience.
Matching Summary
Match Score: 85
Cortland is seeking a Bilingual Screening & Applications Specialist for their Sandy Springs, GA location. The role involves guiding prospective residents through the application process, ensuring a positive customer experience while maintaining compliance with company policies.
Skills & Requirements
Must-have
Review and process rental applications accurately
Collect and verify applicant documentation
Respond to calls emails and chat inquiries
Maintain clear communication with multiple applicants
Navigate multiple technology platforms
Nice-to-have
Exceptional customer service skills
Ability to de-escalate challenging situations
Strong empathy and patience
Fast-paced dynamic environment experience
Team collaboration abilities
Key Requirements
Bilingual capabilities required
Experience in customer service or leasing preferred