Marketplace Customer Service Representative

Ferguson

United States
Base: $15.00 - $21.68 hourly; bonus/equity: bonus ...
Fully remote
Resolve third-party order issues
Handle post sale inquiries
Maintain seller ratings and feedback
Ferguson is a Fortune 500 company that provides best-in-class products, service, and capabilities across various industries, aiming to make customers' complex projects simple, successful, and sustainable

Job Summary

  • Ferguson is a Fortune 500 company that provides best-in-class products, service, and capabilities across various industries, aiming to make customers' complex projects simple, successful, and sustainable.
  • A successful Marketplace CS Representative will resolve third-party order issues, handle post-sale inquiries, and maintain seller ratings by ensuring quality interactions and meeting time requirements.
  • Ferguson offers a comprehensive benefits package supporting mental, physical, and financial well-being, including health, dental, vision, paid time off, 401(k) with match, and inclusive enhancements.

Matching Summary

Ferguson is a Fortune 500 company that provides best-in-class products, service, and capabilities across various industries, aiming to make customers' complex projects simple, successful, and sustainable.

Salary

Base: $15.00 - $21.68 Hourly; Bonus/Equity: Bonus or Incentive Plan eligible; Benefits: Health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities

Skills & Requirements

Must-have

  • Resolve third-party order issues
  • Handle post sale inquiries
  • Maintain seller ratings and feedback
  • Utilize internal tools and portals
  • Respond to phone and email inquiries

Nice-to-have

  • Proactively solve problems
  • Adapt and grow
  • Contribute to team meetings
  • Seek process improvements
  • Holistic approach to well-being

Key Requirements

  • 6+ months in a sales or customer service role
  • No current PIP's or CAN's
  • Demonstrate great written and verbal communication
  • Ability to work business hours
  • Effective time management and multitasking
  • Strong attention to detail and accuracy

Work Rights

Not specified

Tailored Resume

Cover Letter