It Change Manager (itil / Itsm / Servicenow), Officer

State Street UK

Kilkenny, Ireland
**
Itil v4 / itsm standards
Change governance models
Cab facilitation and oversight
** State Street UK is seeking an IT Change Manager to oversee and enhance IT Change Management processes in Kilkenny, Ireland. The ideal candidate will have over three years of experience in IT Change Management, strong knowledge of ITIL and ITSM frameworks, and will work collaboratively across IT and business teams. **

Job Summary

  • Develop and evolve the enterprise IT Change Management strategy, aligned with ITIL v4 / ITSM standards.
  • Own day‑to‑day IT Change Operations, including change assessment, approval, and risk management.
  • Partner with application and infrastructure teams to support Agile and Waterfall delivery models.

Matching Summary

Match Score: 75

** State Street UK is seeking an IT Change Manager to oversee and enhance IT Change Management processes in Kilkenny, Ireland. The ideal candidate will have over three years of experience in IT Change Management, strong knowledge of ITIL and ITSM frameworks, and will work collaboratively across IT and business teams. **

Skills & Requirements

Must-have

  • ITIL v4 / ITSM standards
  • Change governance models
  • CAB facilitation and oversight
  • Agile and Waterfall delivery models
  • ServiceNow Change Management experience

Nice-to-have

  • Pragmatic approach to IT change
  • Continuous improvement focus
  • Transparency, reliability, and ownership

Key Requirements

  • 3+ years of hands-on IT Change Management experience
  • Strong working knowledge of ITIL (v4 preferred) and ITSM frameworks
  • Experience managing change across application and/or infrastructure environments
  • Familiarity with Agile and Waterfall SDLC methodologies
  • Background in IT project deployment, incident management, and problem management
  • Experience facilitating governance forums such as CAB
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience

Work Rights

Not specified

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