Workforce Planner | Pampanga

TaskUs

Pampanga, Philippines
Not specified; not specified; competitive industry...
2 years workforce planning experience
Forecasting and scheduling expertise
Real time management skills
The role involves orchestrating staff optimization to ensure adequate resources meet demand while monitoring service levels and schedule adherence

Job Summary

  • The role involves orchestrating staff optimization to ensure adequate resources meet demand while monitoring service levels and schedule adherence.
  • TaskUs prioritizes a People First culture with competitive salaries, comprehensive benefits, and opportunities for internal mobility and professional growth.
  • Candidates must coordinate with operations, clients, and IT to gather data for forecasting, maintain accurate staff rosters, and create action plans for staffing gaps.

Matching Summary

The role involves orchestrating staff optimization to ensure adequate resources meet demand while monitoring service levels and schedule adherence.

Salary

Not specified; Not specified; Competitive industry salaries and comprehensive benefits packages

Skills & Requirements

Must-have

  • 2 years Workforce Planning experience
  • Forecasting and Scheduling expertise
  • Real Time Management skills
  • WFM efficiency metrics knowledge
  • Strong numerical literacy
  • MS Excel and database proficiency

Nice-to-have

  • Google Suites knowledge
  • Proactive decision-making ability
  • Trend analysis and projection skills
  • Inclusive environment commitment

Key Requirements

  • BPO Operations background required
  • At least 2 years in Workforce Planning
  • High attention to detail and analytical skills

Work Rights

Not specified

Tailored Resume

Cover Letter