Senior Customer Success Manager-state & Local Government
Workday
Salt Lake City, UT, USA
Primary location base pyy range: $113,800 usd - $1...
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Customer relationship management
Customer satisfaction
Saas implementation oversight
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Workday is seeking a Senior Customer Success Manager focused on state and local government clients. The role involves managing customer relationships, enhancing user experiences, and ensuring customer success with Workday's SaaS solutions.
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Job Summary
Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
The Senior Customer Success Manager will be responsible for overall customer wellbeing by monitoring customer health, producing customer programs, guidance on billable services, and acting as an escalation point for customer issues.
Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust to take risks, tools to grow, skills to develop, and support for the long haul.
Matching Summary
Match Score: 75
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Workday is seeking a Senior Customer Success Manager focused on state and local government clients. The role involves managing customer relationships, enhancing user experiences, and ensuring customer success with Workday's SaaS solutions.
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Salary
Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, and annual refresh stock grants
Skills & Requirements
Must-have
Customer relationship management
Customer satisfaction
SaaS implementation oversight
Customer adoption monitoring
Escalation point for customer issues
Nice-to-have
Curious minds and courageous collaborators
Sun-drenched optimism and drive
Empathy and shared enthusiasm
Bold ideas and genuine care
Key Requirements
7+ years customer facing services role
Issue resolution and escalation management
CRM and customer success platforms experience
Functional domain expertise with Financials preferred
Experience with State & Local Government customer base