Customer Service Admin ( Aftersales/ Service Parts)

TRUST RECRUIT PTE. LTD.

Singapore
Spare parts forecasting and procurement
Crm system administration and updates
Monthly invoicing for spare parts sales
Serve as the primary point of contact for customer enquiries across phone, email, chat, and walk-in channels

Job Summary

  • Serve as the primary point of contact for customer enquiries across phone, email, chat, and walk-in channels.
  • Manage spare parts forecasting, procurement coordination, and usage tracking to maintain optimal inventory levels.
  • Oversee grading operations including parts extraction and conduct periodic office spare parts inventory audits.

Matching Summary

Match Score: 85

Serve as the primary point of contact for customer enquiries across phone, email, chat, and walk-in channels.

Skills & Requirements

Must-have

  • Spare parts forecasting and procurement
  • CRM system administration and updates
  • Monthly invoicing for spare parts sales
  • Inventory audits and stocktaking activities
  • Multi-channel customer enquiry handling

Nice-to-have

  • Continuous improvement initiatives
  • Process optimization skills
  • Strong analytical attention to detail
  • Stakeholder management capabilities

Key Requirements

  • Diploma in Business Administration or related discipline
  • Minimum 2–3 years experience in spare parts management or aftersales support
  • Proficiency in Microsoft Office applications with Excel focus

Work Rights

Not specified

Tailored Resume

Cover Letter