Machine Technical Services Representative

Caterpillar Inc.

Arkansas, USA
Base: $97,530.00 - $146,290.00; bonus/equity: ince...
Machine product problem management
Dealer and customer facing
Technical aptitude and decision making
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other

Job Summary

  • Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.
  • This role consults on machine product problem management within an assigned territory for Caterpillar machines, working hands-on with construction equipment, customers, and dealers.
  • Benefits include Medical, dental, and vision benefits, Paid time off plan, 401(k) savings plans, and Incentive bonus.

Matching Summary

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.

Salary

Base: $97,530.00 - $146,290.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, etc.

Skills & Requirements

Must-have

  • Machine product problem management
  • Dealer and customer facing
  • Technical aptitude and decision making
  • Hands-on with construction equipment
  • Failure analysis and interim solutions
  • Service Excellence and Customer Focus

Nice-to-have

  • Mentoring team members
  • Promote additional customer touch points
  • Strong decision making skills
  • Empathy and assertiveness

Key Requirements

  • Extensive problem solving skills
  • Extensive product technical knowledge
  • Construction equipment/heavy machinery experience
  • Effective communication skills
  • Travel frequently to dealer locations (50-70%)
  • Reside in territory

Work Rights

Not specified

Tailored Resume

Cover Letter