Product Support Technology Integration Specialist

Caterpillar Inc.

Solihull, United Kingdom
Base: £ 49,519 - £ 60,660; bonus/equity: 10% bonus...
Onsite
Process improvement and operational support
Dealer-facing tool adoption
Data and reporting tools
Improve day-to-day parts and service workflows by focusing on execution, adoption, and consistency

Job Summary

  • Improve day-to-day parts and service workflows by focusing on execution, adoption, and consistency.
  • Diagnose operational issues and design practical solutions, such as removing manual re-entry or standardizing reports.
  • Support the operational integration and adoption of product support technologies, helping dealers and internal teams translate new capabilities into clear processes, tools, and ways of working.

Matching Summary

Improve day-to-day parts and service workflows by focusing on execution, adoption, and consistency.

Salary

Base: £ 49,519 - £ 60,660; Bonus/Equity: 10% Bonus target; Benefits: Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking, Caterpillar Advantage website, 27 days annual leave + bank holidays

Skills & Requirements

Must-have

  • Process improvement and operational support
  • Dealer-facing tool adoption
  • Data and reporting tools
  • Automation and GenAI business experience
  • End-to-end parts and service workflows
  • Independent problem solving

Nice-to-have

  • Regional responsibility
  • Autonomous work
  • Cross-cultural communication
  • Building automations and utilities

Key Requirements

  • Mid-level to senior individual contributor
  • Second-level operational support

Work Rights

Not specified

Tailored Resume

Cover Letter