Digital Customer Success Program Manager

WORKDAY AUSTRALIA PTY

Atlanta, Georgia, United States
Base: $95,200 - $142,800 usd; bonus/equity: eligib...
Flexible work (50% in-office/field required quarterly)
5+ years program management experience
Customer success operations expertise
Digital customer engagement strategy
Workday Australia Pty is seeking a Digital Customer Success Program Manager to lead initiatives that enhance customer success programs globally. The role requires extensive experience in program management and customer engagement, focusing on improving digital touchpoints and internal processes to boost customer satisfaction and retention

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally by owning digital initiatives from tooling to AI-powered productivity.
  • Candidates will facilitate the Digital CS Council to prioritize backlogs and manage global technology rollouts while ensuring alignment with field needs.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including bonus and stock grants.

Matching Summary

Match Score: 85

Workday Australia Pty is seeking a Digital Customer Success Program Manager to lead initiatives that enhance customer success programs globally. The role requires extensive experience in program management and customer engagement, focusing on improving digital touchpoints and internal processes to boost customer satisfaction and retention.

Salary

Base: $95,200 - $142,800 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described as linked

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Digital customer engagement strategy
  • Cross-functional coordination skills
  • Roadmap and delivery planning

Nice-to-have

  • Experience with Gainsight or Planhat
  • Enterprise software industry background
  • Design thinking and data analysis
  • AI-powered productivity improvements
  • Vision-driven leadership style

Key Requirements

  • 5+ years of experience in program management
  • PMP, Agile, or SAFe certification preferred
  • Experience translating business needs into roadmaps

Work Rights

Not specified

Tailored Resume

Cover Letter