Operations Manager

Asurion

Clark Freeport, PH
Leadership skills
Team development
Customer satisfaction improvement
The Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career development

Job Summary

  • The Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career development.
  • This position is responsible for improving customer satisfaction and the productivity and performance of Experts.
  • The Operations Manager will also improve team member satisfaction resulting in the retention of Call Center Supervisors and Customer Service Representatives.

Matching Summary

The Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career development.

Skills & Requirements

Must-have

  • Leadership skills
  • Team development
  • Customer satisfaction improvement

Nice-to-have

  • Strong communication skills
  • Collaborative mindset
  • Project management experience

Key Requirements

  • Experience in call center operations
  • Proven leadership experience
  • Ability to manage budgets and projects

Work Rights

Not specified

Tailored Resume

Cover Letter