Patient Service Representative

Summit CityMD

Forest Hills, NY, United States
Base: $18.13 - $22.02 hourly; bonus/equity: not sp...
On-site
Greeting patients and families
Scheduling patient appointments
Answering and directing phone calls
Summit CityMD is seeking a Patient Service Representative to provide exceptional customer service and administrative support in their Forest Hills, NY location. The role involves scheduling appointments, managing patient communication, and maintaining patient records, with a focus on delivering a patient-centric healthcare experience

Job Summary

  • Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures.
  • Answers the telephone promptly and deals with callers needs imperiously, directing all calls appropriately, taking an accurate message and delivering to the appropriate individual.
  • Obtains, verifies and updates patient information; maintains confidentiality according to policies.

Matching Summary

Match Score: 75

Summit CityMD is seeking a Patient Service Representative to provide exceptional customer service and administrative support in their Forest Hills, NY location. The role involves scheduling appointments, managing patient communication, and maintaining patient records, with a focus on delivering a patient-centric healthcare experience.

Salary

Base: $18.13 - $22.02 Hourly; Bonus/Equity: Not specified; Benefits: Medical, Dental, Life, Disability, Vision, FSA, 401k

Skills & Requirements

Must-have

  • Greeting patients and families
  • Scheduling patient appointments
  • Answering and directing phone calls
  • Maintaining patient confidentiality
  • Verifying and updating patient information
  • Performing clerical duties

Nice-to-have

  • Positive working relationships with staff
  • Customer service skills
  • Good judgment in scheduling

Key Requirements

  • High School Graduate or GED
  • Heartsaver within 30 days of hire
  • Ability to communicate in English
  • Excellent interpersonal and customer service skills
  • Accurate computer data entry skills
  • Ability to organize and perform multiple tasks

Work Rights

Not specified

Tailored Resume

Cover Letter