Station Operator

HITACHI RAIL HONOLULU JV

Pearl City, Hawaii, United States
Base: $22.95ph; bonus/equity: not specified; benef...
Fully remote
Front line customer service
Travel and transit system information
Monitor station conditions
Provide direct, front line customer service to Hitachi Rail customers, including listening to, understanding and offering solutions to customers’ questions, concerns, and complaints

Job Summary

  • Provide direct, front line customer service to Hitachi Rail customers, including listening to, understanding and offering solutions to customers’ questions, concerns, and complaints.
  • Observe and report on overall station conditions, including failures, outages, defects, emergency response situations, and unusual or suspicious occurrences.
  • Hitachi Rail employees enjoy a comprehensive benefits package including Competitive Pay, Medical, Dental and Vision Insurance, Short & Long Term Disability, Life & Accident Insurance, a Retirement Savings Plan, and Paid Vacation.

Matching Summary

Provide direct, front line customer service to Hitachi Rail customers, including listening to, understanding and offering solutions to customers’ questions, concerns, and complaints.

Salary

Base: $22.95/hour; Bonus/Equity: Not specified; Benefits: Competitive Pay, Medical, Dental and Vision Insurance, Short & Long Term Disability, Life & Accident Insurance, a Retirement Savings Plan, and Paid Vacation.

Skills & Requirements

Must-have

  • front line customer service
  • travel and transit system information
  • monitor station conditions
  • assist with evacuations
  • work rotating shifts
  • work outside

Nice-to-have

  • continuous improvement ideas
  • creativity welcome
  • second language skills

Key Requirements

  • 2+ years customer service experience
  • High School or equivalent
  • Ability to use computers and tablets
  • Able to distinguish colors

Work Rights

Not specified

Tailored Resume

Cover Letter