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Toyota of Gallatin is seeking a Service Advisor who will act as a liaison between customers and technicians, ensuring effective communication regarding automotive services and repairs. The ideal candidate should have previous service advisor experience, a basic understanding of automotive mechanics, and a strong focus on customer service.
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Job Summary
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.
Matching Summary
Match Score: 75
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Toyota of Gallatin is seeking a Service Advisor who will act as a liaison between customers and technicians, ensuring effective communication regarding automotive services and repairs. The ideal candidate should have previous service advisor experience, a basic understanding of automotive mechanics, and a strong focus on customer service.
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Skills & Requirements
Must-have
Initiating automotive services and repairs
Ascertaining vehicle performance problems
Writing repair orders
Maintaining customer records
Communicating with customers and technicians
Nice-to-have
Earning customers for life
Team player focused on exemplary customer service
Key Requirements
Previous Service Advisor experience, preferred
Prior experience as an automotive technician a plus
Basic mechanical understanding of an automobile
Acceptable driving record and a valid driver's license
High School graduate or equivalent, 18 years or older