Service Cloud Release & Training Operations Specialist
Thomson Reuters
Mexico City, Mexico
Not specified; not specified; comprehensive benefi...
**
Salesforce service cloud experience
Articulate 360 training content creation
Agile delivery process support
**
Thomson Reuters is seeking a Service Cloud Release & Training Operations Specialist to support the delivery and adoption of Salesforce Service Cloud across the organization. The role involves coordinating releases, developing training content, and providing operational support, particularly for LATAM teams, in a hybrid work environment.
**
Job Summary
This role supports the delivery, adoption, and enablement of Salesforce Service Cloud across the organization while leveraging AI tools to accelerate content creation.
Employees enjoy a flexible hybrid work model with up to 8 weeks of work-from-anywhere time per year and comprehensive benefits including mental health resources.
The position involves coordinating release communications, maintaining training materials, and supporting the migration of LATAM teams to Salesforce GSI.
Matching Summary
Match Score: 75
**
Thomson Reuters is seeking a Service Cloud Release & Training Operations Specialist to support the delivery and adoption of Salesforce Service Cloud across the organization. The role involves coordinating releases, developing training content, and providing operational support, particularly for LATAM teams, in a hybrid work environment.
**
Salary
Not specified; Not specified; Comprehensive benefit plans including flexible vacation and tuition reimbursement
Skills & Requirements
Must-have
Salesforce Service Cloud experience
Articulate 360 training content creation
Agile delivery process support
User Acceptance Testing (UAT) assistance
AI-enabled tools for documentation
Workday Learning management
Nice-to-have
Global or regional platform rollout experience
Accessibility standards knowledge
Agent-facing platform support
Bilingual Spanish and English proficiency
Contact center technology experience
Key Requirements
Experience supporting Salesforce Service Cloud
Familiarity with Agile delivery processes
Experience creating training content using Articulate 360
Strong written communication skills
Experience using AI-enabled tools
Spanish and English bilingual proficiency (preferred)