Cx Delivery Site Lead

Logitech G

Chennai, India
**
Vendor kpi and performance agreement management
Streamline processes and remove bottlenecks
Develop global cx performance standards
** Logitech G is seeking a CX Delivery Site Lead in Chennai, India, to enhance operational efficiency in their global customer experience (CX) operations. The role focuses on vendor management, performance excellence, and driving systematic improvements to ensure quality service delivery. **

Job Summary

  • The CX Operational Delivery Lead drives operational efficiency across Logitech’s global CX operations by focusing on vendor management and championing performance excellence initiatives.
  • You’ll play a vital role, managing CX vendors with a keen focus on delivering best-in-class customer service and acting as an ambassador for improving process and performance standards across the CX organization.
  • Logitech offers comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones.

Matching Summary

Match Score: 75

** Logitech G is seeking a CX Delivery Site Lead in Chennai, India, to enhance operational efficiency in their global customer experience (CX) operations. The role focuses on vendor management, performance excellence, and driving systematic improvements to ensure quality service delivery. **

Skills & Requirements

Must-have

  • Vendor KPI and performance agreement management
  • Streamline processes and remove bottlenecks
  • Develop global CX performance standards
  • Create and roll out performance dashboards
  • Foster knowledge-sharing between vendors globally

Nice-to-have

  • Identify operational risks and propose solutions
  • Rally and inspire partner teams globally
  • General understanding of global CX trends

Key Requirements

  • 5 to 10 years of experience in managing BPO/third-party vendor operations
  • Direct responsibility for performance oversight and KPI/SLA management
  • Proven track record of driving operational excellence
  • Expertise in using data-driven insights and dashboards
  • Strong organizational and multitasking skills
  • Confidence and skill in communicating and collaborating
  • Fluency in English

Work Rights

Not specified

Tailored Resume

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